Interested in a new product or service? Go to this page in your computer's web browser. It then states that you must provide this written notice at least three months before that end date. Head of Customer Services. Some of the staff that work the front offices are nice but the good ones leave quickly. This will ensure the agreement ends at the end of the agreed term and will not renew further. Guests are not included, so anyone entering with you will be charged US$31 per person. It was an outstanding experience at the gym.Looking forward to getting your confirmation receipt. Thanks again for your comments which help us improve. Lol Regus was raking the MP on the hot coals and trying to recover the expenses he expected from the member. 370 resolved 164 unresolved File a complaint to Regus Regus contacts (added by reviewer) Phone number +1 855 400 3575 Address 26 Boulevard Royal, L-2449, Luxembourg Website www.regus.com Category Money & Insurance View full information Michelle Spire So many people saying the same thing. Most, if not all, companies have an internal collections department or utilize a third party. If youd value having further assistance, please send your contact details to me at sandra.melody@regus.com. And, therefore continuing the membership is not possible anymore. Assistant Global Customer Service at Regus. You need to pay for services you did not request unable to cancel services then treat you with lawyers, freeze bankaccounts But when you have a question or a problem, go open a help ticket, and wait and nothing gets fixed. After she contacted with their department , she informed us that she solved the problem and we could continue to use our virtual address with them, but we informed her that because of their fault we already open another new one. This letter should be written in a professional, polite, and diplomatic tone with no visible hints of frustration or anger. My experience working with Regus reflects the title of OP`s story: I would never sign a contract with them again, even if they nominally had the office space I needed. Coffee/Tea - $35 per month Office & Coworking Memberships | Regus Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. ComplaintsBoard.com is a leading complaint resolution website on the Internet. That contract is illegal because i didnt sign for another year extension, it was theirs but they sneakily lengthen my contract wihout my approval. Without further options, I contacted my credit card company and they put a stop on the payment. If you are able to legally terminate your Regus contract which you do, for example, when you hire Veeto to handle your Regus case you only need to keep your Regus office that is useful to you. Sandra Melody Assistant Global Customer Service at Regus, They actually shut down a location in Chicago and gave everyone 2 days notice to move to one of their other locations. Company Name: Carrie Jaffe or Accurate Assessments of San Diego Ts and Cs apply. If so I might cancel my Regus ASAP as to not forget. Askcenter staff for availability and pricing. They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. Because if he expected it, why would he sign the contract? The person that provided me with my quote knew that an auto-renewal would be triggered and hid that from me. For spaces: Go to www.spacesworks.com/feedback and click the I want to report a problem button. Our billing periods align to calendar months so your first invoice will be billed pro rata from your start date to the end of the month. The other thing you can do is threaten to file a complaint with your local district attorney and be prepared to follow up on it. Case reference number: C-6953809-Z0V3 Ending your membership is a simple process: You should log into your Regus account and click on Accounts > Products > End Agreement. Press J to jump to the feed. Frustrated I shut down the second account as well. Search for participating airport lounges and eateries here . At first all was well few issues but were sorted then we had an IT issue and the Tech team will join the teams call but only in chat, like what the hell, that is so unprofessional. Your email address will not be published. Our team of experienced writers has created a wide range of templates for common letters, including recommendations, resignations, and cover letters. With such a contract, it is likely that most people who have problems with Regus will give up before they even try to break their lease because they assume the bridge is stacked against them. I am a small business and cannot afford any of this. Doing so will take you to a sign-in page. Coworking - Spaces Your email address will not be published. Setting up an automated payment is straight forward and can be done through the online portal. Unfortunately not. For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. Global Customer Service at Regus, **BEWARE OF MANY HIDDEN CHARGES ON YOUR INVOICES! And why wouldn't he, he is sub-contracted to sell office space. However I am looking at the Regus membership and it appears the annual fee is waived for the first year, after that there is an annual fee to pay to Regus is this correct? Originally, total costs 20k THB, but end up with 50k THB. We use dedicated people and clever technology to safeguard our platform. They still continue to send invoices with no one responsible to be there to answer. However, it is not right for you to post a review anonymously with inappropriate words on this platform without giving us a chance to help you. Why? How do I revoke a membership I sent? - Ramsey+ While we have successfully purchased and used a lounge access pass via this method back in 2019, we cannot guarantee that your selected lounge will still be open or accepting DragonPass passes in 2021 or beyond due to COVID-19 restrictions. The offices are comfortable, The office staff are accommodating, always reaching out to help us out. This could be due to your account details needing to be updated. Now, I am writing less than five weeks after signing the agreement and would consider myself a committed enemy of this company. STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. Assistant Global Customer Service at Regus. You can quickly and easily terminate your agreement through your online portal (myregus.com), by going to Account > Workspaces and services > End Agreement. Can I use a business lounge if I have a coworking or a private office booking on the same day? A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. Global Customer Service at Regus. I called their 1-800 number and someone overseas took my message. I wish you all the best for all your future endeavors. Click End Membership. Thank you, This is a very unprofessional way of handling the situation as this concerns health and safety. One such way weve used before, is going through the Gourmet Society x DragonPass portal. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? Have a question or issue with your current products and services? Point Hacks is published by Point Hacks Australia Pty Ltd (ACN 622 987 160), a corporate authorised credit representative (Number: 504786) of MSC Advisory Pty Ltd ACN 607 459 441 (Australian Credit License: 480649), Search for participating airport lounges and eateries here . Again, I am an extremely low-maintenance individual that wanted to rent an office for four weeks. We have received good reviews about our website and online app which allows our customers to purchase our products and access their accounts on the go. She said it reverts to a month-to-month, but to review the Membership Agreement. And in particular, I would like to thank Stephen and Maddie on the front desk who went out of their way to help me with a business project last week. Membership to your club has been a nice experience so far in terms of relaxation and meeting new people. Kind regards, This company is a massive scam, Tip for consumers:This company is a scam with zero integrity. Update: a big thanks to the Luton branch who actually decided to look into my account further. Does anyone know how to get the GBP payment back? Mailforwarding, Hi Martin, Unfortunately, on this occasion we were unable to provide it and for this we apologise. I couldnt see your email address or Regus account reference in your message. We also expect DragonPass members will be able to access the new Aspire Lounges located in Perth, as well as later in Sydney, Melbourne and Brisbane. Make it brief, not elaborate. I have been transferred to a new location. You will regret signing with Regus. "If you don't cancel my account and refund my money, I will drive to your location, and we can talk about this in person". We have checked and cannot find any payment details set up in your account. Here are 8 tips for writing great reviews. Thank you,Lorraine BruleGlobal Customer Service at Regus, been using them for 2 years, i would not recommend anyone to use them for these 3 following reasons. They charge an excessive retainer fee. I look forward to receiving more information from you. This cost me: document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Brandon is the Senior Content Writer (Loyalty) at Point Hacks. I tried a one-month subscription and it has been literally impossible to cancel. It`s dirty, and there`s no legitimate reason for it, except that Regus treats people for everything they can while they try to leave. Make it brief, not elaborate. Overpriced, more than 10k THB additional service charge for only moving sofas into the room. In the next paragraph, you should ask the authority for confirmation of cancellation. * All prices quoted are valid at the time of application, based on 24-month contracts. The complaint has been investigated and resolved to the customers satisfaction. REGUS Review - Irvine, California - Regus cancellation - Ripoff Report I cannot wait to advise every person that I can against engaging with this organization. All our agreements do not end automatically as mentioned in our terms and they should be ended online according to their notice period. If you refuse to pay their bogus invoices they will send you to collections. I would love the opportunity to help further but havent been able to identify your account. I refused to pay for a service that their system just added to my account until this issue was resolved. Create an account to follow your favorite communities and start taking part in conversations. I will be taking legal action if this is not returned within 28 days (31/03/2023). However, DragonPass offers the ability to buy single passes for certain lounges without needing to be a member. Your local team are always your first point of contact. No one would contact me over the phone. On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. What happens if the MEMBER`s rental budget is no longer available and is therefore unable to pay his rent? It is IMPOSSIBLE to get them to stop charging. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. You can join DragonPass without paying for a membership plan and then buy passes before you fly for individual lounges when you need them. I have never experienced such horrible customer service! I would love the opportunity to help further but havent been able to identify your account. Regus Luton have a very devious way to prevent full deposit return. You can call, but they don't know what's going on and have little to no authority to fix the issue. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. If the answer is yes, then, according to this article, Regus could probably terminate the lease immediately, and Hannah would still be required to pay the remaining $3,861 due under that lease. I further replied that the copies of the renewal email she sent me (which was in French, not in English) I clearly speak English mentioned months not years. Access fully serviced workspaces, with trained on-site support teams there to help your day run smoothly. Upon receiving your comments, I immediately checked with your centre manager and they confirmed that they have contacted you with a resolution. Account Number: [protected] Im sorry if you felt the need to escalate this. Best regards, You have not been charged fees for no reason, you have been charged correctly. If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. Please remember that the retainer is refundable at the end of your agreement. i made an account a day ago and i tried contacting them to cancel my account. Aspire Lounges is taking over from The House and My Lounge spaces in those latter three international airports. If you have been overcharged, we would never refuse to refund the money; if a charge has been credited and there is a balance to refund then naturally we will refund it. The Community Manager and Area Manager at Spaces (Regus) Hemel Hempstead are the biggest liars going, charge you for fake damage, lie about contracts, the area manager promises something and then retracts after signing and the community manager is the most two faced person I have ever met, adds stuff to your bill 200-500 charges for no reason! I have now joined acquire and Regus. I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. No need to book in advance - just drop in to any of our thousands of locations in city centers, business parks, transport hubs, and service stations, worldwide. Just drop in to a location of your choice whenever you need a place to work. Unfortunately, it becomes evident to any Regus customer, particularly any short-duration customer with an eye on cost, that the company exists to extort its customers. Its perfect in my city (located in central, just besides shopping mall, place is clean and facilities are extremely good). Your satisfaction is very important. Regus flagged this review for containing harmful or illegal content.Read more. We use cookies to improve your experience and deliver personalised content. Open the Amazon Prime cancellation page. If theres a service you dont wish to receive, you can opt out through your online account (www.myregus.com). We appreciate your business. Regus would say that, yes, the payment for July is due [as soon they could possibly get their hands on it]. For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. Find workspace. After they acknowledged that it was their system error they still charged me late fees for the time it took them to correct their error in the billing. The complaint has been investigated and resolved to the customer's satisfaction. 2. If it has been longer than 30 days, please get in touch so we can investigate further. its auto renewed. So I had the opposite problem. Transparency is very important to us, and all services can be opted in/out through your online account. Today I haven't visited a Regus office in over two years yet the bills keep coming. The document that you signed gives clear instructions on how to end an agreement; I am sorry if these terms came as a surprise and if you werent aware of this functionality Our account helpdesk team are always available to support our customers with payment, billing and account-related questions. When you sign up for a monthly experience, you are assured that you can cancel anytime. We have received great feedback about the quality of our service, and I apologise if youve experienced any delay in hearing back from the team. We had to request our retainer (deposit) of over $6000 at the end of our lease. So it seems that a lot of people end up with an extra three-month rent when they probably thought they were done with Regus. We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. We have tried to explain how our agreements work. Consumers complaining about Regus most frequently mention customer service, office space and credit card problems.Regus ranks 5th among Coworking Space sites. How To Write a Cancellation Letter for Membership? Absolute disregard for tenants. This was the most frustrating service that I ever experienced. If you join us with a lounge membership, you will have unlimited access to any of our business lounges whenever you choose. Let us find the workspace that`s right for you and your team. We take renewals very seriously and ensure that the process, which is very simple, is communicated to customers upfront. It should also state the reason behind why you want to cancel the membership. So, I would like to request you to cancel my membership with you kindly. How regus allowed to get away with their hidden automatic renewal. After i moved out and paid for everything in complete, i got few calls from regus and few threatening emails threaten me to pay up or they will spill my personal data to debt collector. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. Format, 3+ Free Sample of Insurance Cancellation letter Template, 4+ Sample of Cancellation Letter For Credit Card with Example, 3+ Free Sample of Contract Cancellation Letter with Writing Tips, 4+ Sample ofCancellation Letter for Gym with Format, 5+ Free ServiceCancellation Letter Template with Sample & Example, 10+ Free SampleCancellation Letter for Various Purpose. They even threaten me with all sorts of bad stuff happening to me (threaten to sue me, use credit buerau agency etc) despite me not staying with them anymore and already paid in full Receptionist only can communicate by email, even for the most important things for your business. In the 12/19 email response, I was told, "once the renewal processed (on Jan 01, 2022) you should be able to terminate the agreement online as normal procedure." Lorraine Brule Regus Offers Terms and Conditions Day Office: Quoted price is lowest hourly Day Office rate available. Hi Zidan, 16 GBP is the regular Dragonpass price if not registering through MyRegus. Its my understanding a lot of people are using the pandemic to get out of agreements without proper cause and pocket money which should be used for business expenses. If not, let us think for a moment about the case law. You fuzzed-out the membership number, but not the QR code (Which can be read to get the complete number). For example, if you sign up for a 12-month agreement to start on 15 March, we will bill you pro rata from 15 March to the end of that month, and then your 12-month agreement will run from 1 April until 31 March the following year. I signed a virtual office agreement only 2 days ago and after finding out i will have to pay 2 months in advance. They are requiring a TWO month retainer, which is almost $4000! Hi Josh, After several attempts back and forth- the contract doesn't stand and they are going to deduct a higher amount. If you sign up on monthly then it should remain on a monthly plan. Hannah in California Please go to www.regus.com/feedback and click the I want to report a problem button. Find out how we combat fake reviews. No staff available for contacting on the event day. So i got pissed and report to the customers' service so they will return my deposits of 3 month but it cant be done. Michelle Spire If your home club is open, your best source of billing or membership information is to contact them directly . I have immediately escalated your comments to the relevant teams and it has been confirmed that the issues have been resolved. Global Customer Service at Regus. GO LITERALLY ANYWHERE ELSE. PDF Regus Offers Terms and Conditions Deplorable behavior by Dr. Carrie Jaffe. 2.3.2. She at least implied that Hannah`s use of the printer was a nuisance. if so what was their response. I am bound to cancel due to an unavoidable circumstance, and I might not be available to participate in any activity organized by the club in the future. Hopefully theyre just verifying the card (although thats a large amount) and not actually trying to bill me. browse the lounges participating in DragonPass, Guide to the Priority Pass lounge program, First look: Perths new Aspire Lounge sets the bar sky high, American Express Membership Rewards Guide, Virgin Australia bonus point credit cards, Best Business Points-earning Credit Cards, American Airlines AAdvantage buy miles guide, Alaska Airlines Mileage Plan buy miles guide, United Airlines Mileage Plus buy miles guide, All Virgin Australia Velocity Frequent Flyer Guides, Loyalty Program Points Conversion Calculator, Use Frequent Flyer Points or a Paid Ticket Calculator. Zero customer service, particularly regarding billing. I wish I never did business with this company. However, there is no way to contact anyone at Regus directly - not by phone or email, and this appears to be by design in order to avoid the clarity that Kiran, the second customer service person who contacted me (12/26/21) wrote about. from: 0 per person, full month 0 per person, 5 days a month 0 per person, 10 days a month Enquire now Buy now The perks of a coworking membership. Regus customer services ranks as one of the worst I have ever experienced in my professional or personal lives. You should request your retainer refund online and it will be refunded within 30 days after your agreement end date. We have since cancelled that card and the bank has told us that it will stop all attempts on its part if it tries to take more. If a business owner needs to use a Regus resource for which they have a contract, but that resource is not available, it could have a massive negative impact on that business` ability to operate, and thus that business owner`s ability to earn income. Neither document indicates that there is no opportunity to terminate for an entire year. I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE!

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