When We receive an offer by credit or debit card, We obtain an authorization from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. For more information check the Skilling Australians Fund Levy information at Ticketing site Viagogo will have to sell all of StubHub's business outside North America to satisfy competition concerns. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. But the messaging in small letters at the very top of the screen is easy to miss. We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. But a spokesperson says the screenshots we sent, showing the lack of price transparency, the last-minute change of currency on prices and the pressure-selling approach, didn't constitute a violation of its rules. Sellers can Report a Problem using the Report a Problem link on the online confirmation page. Viagogo has advised customers who cannot attend a rescheduled event. viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). And we're hardly the only ones who have a gripe with the company. The Seller will be paid 5 - 8 days after event if the delivery of the tickets was successful to the buyer. Event dates, times, venues and subject matter, which are listed on the ticket, may change. It didn't. In 2017 the ASA told it to make its exorbitant fees and delivery charges clear at the start of the transaction. viagogo AG is registered in Switzerland, Company No. But you might not know you're buying from them. Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. The ACCC published guides for consumers on how to purchase event tickets with confidence at Buying tickets online. Corporate Office 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA Phone line opening times - Greenwich Mean Time (GMT) English: 24/7 German: 07:00 - 19:00 Spanish: 08:00 - 23:00 It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. Unfortunately, postmarked entries after June 5 will not be accepted. You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. Given its chequered past, it's no surprise that its recent re-entry on Google coincided with a resurgence of Viagogo complaints to NSW Fair Trading. Why is the price printed on the ticket different to what I paid? We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. The parent sponsorship application fee cannot be refunded. Ticket reseller Viagogo has been fined $7 million for misleading Australian consumers with Google advertisements, added fees and claims about the scarcity of tickets. Tickets to the Book of Mormon musical were advertised at $135, but were actually sold for $177.45, including booking and handling fees. Stay informed. Those phrases "had the effect of drawing the consumer further into a marketing web and also a transactional web", the judge said. In 2017, 400 people who bought tickets to the Australian Open tennis tournament on Viagogo which referred to itself at the time as the "official' ticket seller for the event were turned away at the gate. the application was unnecessary at the time it was made. Viagogo ranks 177th among Tickets sites. I would like to get my money back and Viagogo will still have a chance to sell those tickets, as the event is in 8 . "Comparably priced" replacement tickets are determined by viagogo in its sole and absolute discretion. The ACCC enforces the Australian Consumer Law which applies to tickets as well as other consumer goods and services. Click to reveal Each refund request must be individually assessed under the relevant legal authority or administrative rules.. your Partner visa was cancelled by the Minister (unless you have requested for it to be cancelled) or. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, attorneys, agents and employees, harmless against all liabilities, costs and expenses (including reasonable attorneys fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, attorneys and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. The "on its site" disclaimer that followed was in a distinctly lighter font. In the ACCC's case, the spotlight was placed on Viagogo's use of the word "official" in its Google advertisements over two months in 2017, leading many customers to conclude it was an official seller rather than an online marketplace. Note that this is separate from any Tax viagogo is required to charge on its fees. Google says Viagogo's lack of price transparency, last-minute change of currency on prices and pressure-selling approach don't constitute a violation of its rules. And while the caveat "on our site" has been appended to messages such as "less than 2% of total tickets currently available" and "123 sections have no remaining tickets", the message seems clear: you'd better hurry up and buy the tickets you've selected or you're not going to the event. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. Infogram. name@example.com), NSW Fair Trading investigating Viagogo for unlawful behaviour, Customer offered $500 to take down negative Google review, Fears ticket scalping will surge post-lockdown as laws fail to rein in Viagogo, CHOICE report: Ticket resellers Viagogo and Ticketmaster Reseller gouging Australians, In July 2019, the worlds predominant search engine banned Viagogo because of its shonky tactics, Viagogo is back on Google, but we have evidence that it shouldnt be, Our investigation found that Viagogo is continuing to pressure-sell and is still flouting Googles own rules, misleading consumers by claiming that tickets to certain events were scarce when, in fact, they were only scarce on the Viagogo platform and widely available elsewhere, misleadingly using the word "official" in its online advertisements. If You do not qualify, do not use the Services. NSW Fair Trading announced in July 2021 Viagogo was under investigation for potential breaches of the Fair Trading Act and ACL. 3. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. We will also add sales or value added tax on our fees as applicable. I understand the answer but I dont like it. According to the consumer group Which?, Viagogo's terms and conditions say . Viagogo will never pay you after you sold your tickets and you can never get back your money. We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. 6.8 All Sales are Final. Find out more about fact-checking at CHOICE. Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. We may investigate complaints and violations of our policies. Viagogo will never pay you after you sold your tickets and you can never get back your money. 5.4 Making Adjustments. Viagogo DO NOT refund and are not contactable. Viagogo has the right to deny your request for a refund. The Court also ordered Viagogo to conduct a compliance program and pay the ACCCs costs. This is so we can promote the sale of tickets and items that You list for sale. If you need to buy second-hand, know the risks. Consumers complaining about Viagogo most frequently mention customer service, face value and credit card problems.Viagogo ranks 177th among Tickets sites. Ticket-holders to postponed events will be able. To sell tickets, a Seller lists the tickets in the Site database. Welcome to viagogo's online ticket exchange (the "Site"). I contacted Viagogo, seeking a refund for their deceptive practices in checkout and misrepresentations, without success. Viagogo promises that all tickets sold will arrive on time for the event and they will resolve any issues. All transactions are monitored to ensure that sellers deliver through registered couriers such as UPS. viagogo aims to provide ticket buyers with the widest possible choice of tickets to events across the world, and helps ticket sellers ranging from individuals with a spare ticket to large multinational event organizers reach a global audience. You consent to the exclusive personal jurisdiction and venue of Swiss courts. How do I unsubscribe from your newsletter? You may also have extra rights in your state or territory. Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. Since 2018, Google has required ticket reseller platforms to demonstrate they meet a number of requirements in order to place ads with us. Be the first to hear about special offers. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. 198.54.123.248 If for any reason your tickets are returned to Us or cannot be delivered We will attempt redelivery up to a maximum of three times. ACCC chairman Rod Sims said the statements created a false sense of urgency. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Third, watch out for drip pricing. 2.16 Season Cards. Ticket listings are a representation of actual seat location. Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, section, seat, and row, and sale end date, all in accordance with the process outlined in the help pages.

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