Guide customers through the claims process. Were a people-powered business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and dedicated employees. But workers have a lot of complaints about the unpaid training and the fact that you must commit to be available during certain hours. If you are still unable to resolve the login problem, read the troubleshooting steps or report your issue. Ditch the paperwork and endless manual tasks. The sign-in URL is the web address you use in your desktop browser to access your company portal. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Neutrality is very important to us, says Huckabay, because we want to offer best of breed tools to meet the needs of our employees. He didnt want to be tied to a specific suite or brand, but he did want the tools his team selected to integrate seamlessly with their identity solution. All rights reserved. Quickly assessing customer needs and providing sound solutions. No matter what industry, use case, or level of support you need, weve got you covered. Hello, Liveops. Submit an application for an available virtual contact center opportunity. Cons. which is why weve been helping companies like yours for over 20 years. Login to track your existing support requests. Find Out How & Apply . Join Liveops Nation and experience the freedom and autonomy of being self-employed! Main hustle or side gig its all up to you. Silicon Valley 203 Redwood Shores Parkway Suite 260 Redwood City, CA 94065 Now we can focus on making sure IT is partnered with the business in everything they do.. . If there are system issues, you will not get paid. Weve been welcoming customer-focused professionals and businesses into a thriving agent community for over 20 years. Not everyone will be as precious with your business as you are. Still have questions? Sign an Independent Contractor Agreement. The IT team searched for a cloud-based identity management solution that would streamline access and integrate instantly with a range of best of breed apps, and facilitate onboarding processes. I enjoy working with LiveOps because it allows me freedom to choose my work schedule. Public Relations e-mail (press@liveops.com) Locations. Want to become a Liveops agent? Liveops is currently accepting applications in the following states: AK, AL,AZ,DE, FL, GA, IA, ID, IL, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY, Some clients may require additional security measures and technology equipment, Liveops systems are not currently compatible with Mac or Chromebook. A single portal that simplifies access and boosts productivity, Improved security posture with strong authentication and simplified user access, Reduced maintenance and infrastructure costs with cloud-based solutions, Efficient, fast onboarding of new employees, Facilitates communication and collaboration throughout the global workforce. I enjoy the bonuses and pay, the scheduling of my hours when I want to work and how much I want to or how little I want. If you have not created a ticket yet then you would need to register or create a new ticket to begin. Learn more about how Liveops virtual contact center solutions can scale your business. Live Nation Entertainment is the largest live music company in the world, putting on 30,000 concerts and 100 festivals a year, and selling over half a billion tickets annually to music and sports events via Ticketmaster. Outspoken. Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual call center and customer service solutions. The world's largest organizations trust the Okta Browser Plugin to protect their people's passwords and securely log them in to their business and personal apps. Please update your browser to the latest version on or before July 31, 2020. You are paid the the talk/email minute when working so your pay for each day will vary. Work confidently with real-time chat support, tech support, business tools and professional development workshops. Mobile first. Copyright 2023 Liveops, Inc. All rights reserved. My job is to equip our employees, he says, and to reduce friction: anything we can do to make their job easier, from a tech standpoint, we need to do it.. 75-100% Average flex to unexpected events +2-3 Points above CSAT client goals, on average 25% Faster speed to proficiency 15+ Liveops online contact center opportunities put you in the drivers seat, giving you the flexibility to be self-employed set your own hours and work from anywhere. Browse case studies, customer service tips and other helpful resources for enterprises. Implementing Okta enabled efficient use of communications and collaboration tools that are crucial to a global workforce accustomed to working anywhere, anytime, on any device. Find the opportunity that fits your skills and availability, then increase your potential with experience and great performance. Scottsdale (headquarters) 1365 N. Scottsdale Rd. Thats up to you. Openforce simplifies your contractor management processes by providing a single platform solution. This includes listing Liveops as your employer on loan applications, government forms, or requests for employee-type benefits. Learn more about how Liveops virtual contact center solutions can scale your business. Learn More Hear from Real Liveops Agents What's it like to be self-employed and provide virtual contact center services? Improving Peoples Lives. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Applicant Login - Join Liveops Opportunities What to Expect Resources About Apply Now Opportunities What to Expect Resources About Apply Now Copyright 2023 Liveops, Inc. All rights reserved. Money is amazing, but like every job there are flaws. process. 100% Employer Paid Life Insurance Disability Plans Charitable Giving. Check the Eligibility requirements and make sure were currently accepting applications in your state. Username or Email Password. By giving agents the autonomy of being independent contractors, Liveops attracts - and retains - a flexible, nationwide network of experienced, reliable and motivated agents. Live Nation Entertainment (NYSE: LYV) is the worlds leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Sponsorship. But Live Nation is also a leader in the technology sphere, having recently moved its operations entirely to the cloud. The background check requires a $24.99 processing fee paid directly to our vendor. He, Helen Spallas has worn many hats--investigator, janitor, tax preparer --but she didn't make six. And with all that moving around, jobs, The best places to find a tutor are also the sites that are the best places for freelancers to, One-quarter of Americans are looking for a holiday hustle to help defray the high cost of seasonal, Have a skill? To find out more, read our Privacy Policy and Cookie Policy. fits your experience, personality, and preferences the best? People start, they have great tools, they have great equipment, and they know what they're supposed to be doing. Passwordless. Worker reviews of LiveOps fall into two categories people who love it for the flexibility; and people who hate it for the lack of reliable pay. We'd have had to build out a lot of infrastructure. With Okta we're able to quickly deploy tools to new employees. Collaboration tools are a huge part of us being successful, says Myers. Or, if, No college? Provide support to users of top tax software providers. Across the country. See Capabilities for more details. Grow your home business through Liveops client network, working with the brands you know and love. Still have questions? To connect with a product expert today, use our chat box, email us, or call +1-800-425-1267. Click herefor technical info. If the last few years have taught us anything, its that VirtualFlex is a critical element for navigating the unknown, attracting the right talent at the right time. Login to track your existing support requests. Everybody likes to hear way to go sometimes, which is how it works at Liveops. Theres a lot I love about working with Liveops but what I love most Joan found out about Liveops one day at the grocery store. This is critical, says Huckabay. Conducting inbound/outbound customer service calls. There is virtually no support system and virtually no income after spending weeks in training., I have been working with liveops on and off since 2014. We didn't have to put in cumbersome infrastructure, and we were up and running with Okta in a matter of days. Schema Discovery Import the user attribute schema from the application and reflect it in the Okta app user profile. What:LiveOps promises to connect you with tech, health care, retail and insurance companies that need work-at-home customer service operators, Expected pay: 25 45 cents per minute (equivalent of $15 to $27 per hour). We don't have to have IT going in and setting things up; the employees are put in the right groups and access is given to them on Day One., Just as importantly, Okta plays an important role securing and automating offboarding. Community. Norton 360 with LifeLock helps keep your digital life safer. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); A quiet place to work online. They dont promise a set rate of pay, but maintain that most companies pay 25 45 cents per minute but only when the representative is online. LiveOps promises to connect you with tech, health care, retail and insurance companies that need work-at-home customer service operators. Consider holiday gift experiences. Your customers deserve the best at every touchpoint. Forgot password? The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. Copyright 2023 Okta. Existing Duo Security enrollments. Pass a self-funded background and credit checkThis business expense (just $24.99) is required by our clients and the responsibility of the applicant. Well learn about your business and help guide the best solutions based on your needs. Want to become a Liveops agent? Live Nations 15,000 global employees produce thousands of concerts and festivals and facilitate sales of half a billion event tickets each year. Huckabay describes his vision of the future of work: enabling people to work from home, offices, or shared office spaces. Pros. Notably, competitor WorkingSolutions operates with similar terms, but appears to have more clients and fewer unpaid minutes. Are you an employee? Remote Work-From-Home Call Center Agents Independent Contractor, Work-From-Home Nights & Weekend Call Center Agents Independent Contractors, Licensed Life Insurance Independent Contractor Agents Remote Work from Home. We've been partnering with Liveops since 2010 for all our inbound needs. Need to plan around other commitments? I like feeling like Im helping people all from the comfort of home. Now we can really focus on our business partners, employees, and customers., As part of that transition to the cloud, Live Nation needed to ensure its global employees had secure, consistent access to critical applications and collaboration tools. Sign in. Since you are self-employed, you should not represent to anyone that you are an employee of Liveops or any of Liveops clients. We understand the complex nature of managing independent contractors. ; During sign-in, the user may be prompted for additional verification depending on your app sign-on policy or settings in your Duo Security deployment. Liveops exists to improve people's lives, and . The freedom of an entrepreneur. Their consistency, professionalism and customer service are unparalleled in the industry. TMCF is the nation's largest organization exclusively representing the Black College Community. Hundreds of enterprises have trusted Liveops to improve their customer experience by leveraging our VirtualFlex platform that includes exceptional talent, award-winning distance learning platforms and top-ranking security standards. But, the site does not guarantee that youll take calls during those hours. Login. Liveops | Okta . Copyright 2023 Liveops, Inc. All rights reserved. Log in. Then, this is the place where you can find some sources which provide detailed information. Please enable it to improve your browsing experience. Use your email address or username and password to sign into your WebCE learning center account. It was as simple as they said, adds Myers. Modernize recruiting, onboarding, insurance and payment processes all in one easy-to-use platform. (No background noise, such as kids, barking dogs, traffic, doorbells, TVs, radios, etc. Goodbye long commutes, rigid schedules, and busybody managers. Pros. Support. Over 20 years later, more than half a million independent contractors and the companies that use them have relied on Openforce as their trusted solution for rapid and compliant contractor onboarding, retention, and payment processing. Liveops is a legitimate company. Find Out How & Apply . I don't mind the extra training if they had compensation for it. The world class support of Liveops and unparalleled access to world-renowned clients. First, check out our frequently asked questions about the agent experience and application process. They have to be accessible, easy to use, secure, and platform agnostic. After all, says Myers, Okta is arguably the most successful application weve ever deployed. HSA and PPO Options National and Local Networks Retirement. It means there are no open holes in our infrastructure., The IT team is no longer occupied with maintaining servers, running data centers, or answering endless password reset questions. Copyright 2023 Liveops, Inc. All rights reserved. Heres a direct link to where you can sign up. To find out more, read our Privacy Policy and Cookie Policy. The notion that you have to commit your time, but they wont necessarily pay you for those hours strikes us as patently unfair. Submit an application for an available virtual contact center opportunity. Application and Certification: Liveops path to becoming an Independent Contractor Agent: Complete an application to join Liveops Nation, which includes passing a background check. Programs have varying pay structures, but most programs pay for time spent talking on the phone and assisting callers. Then Liveops is looking for you! Sitting for free I might add., Side hustle success stories: Selling on Etsy, 5 New hustles good, promising and pretty bad. Liveops Nation Login. Browse case studies, customer service tips and other helpful resources for enterprises. Were a people-powered business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and dedicated employees. Scottsdale, AZ 85257. Flexibility. You get some of the best brand-certified agents in the business, and you can scale and cover busy times with ease. If youre anything like me, the beginning of a new year arrives with a sense of personal relief and renewal. Start building with powerful and extensible out-of-the-box features, plus thousands of integrations and customizations. Learn more Tax Support Provide support to users of top tax software providers. This allows us to quickly and easily scale our virtual contact center solutions up or down according to the ebb and flow of an organization's needs. If agents are expected to honor a certain numbers of commits then LiveOps responsibility should be to ensure that there is a steady call flow., Larry Ludwig may well be the poster child for why people recommend blogging as a side hustle. I wish there was some type of base pay. Read more. Look in your Okta Welcome/Activation email (If you received one during your company's onboarding process). Liveops has been able to consistently attain 90% plus on both Customer Satisfaction and First Call Resolution in this first year of our partnership. Stay ahead of workforce trends and hot topics by subscribing to Liveops Connections, our quarterly newsletter! You can also manage cookies in your browser settings. Okta allows us to deploy those apps almost seamlesslywe can just push them out to people as and when they need them., Okta is accessible anywhere, from any deviceMac, PC, tablet, laptop, or mobile. Support. Were now out of the back room and working with the business to add direct value, Huckabay says. The virtual flex model is a distributed workforce of highly motivated independent contractor agents who are driven to deliver the best possible level of service with every call. Find Out How & Apply . The cons are being able to work in your own home. I say this because you get paid per min of talk time so if you are not on a call they do not pay you not even if you say logged in and available you wont even get partial pay like working solutions does. Liveops SWA Array Overview This app integration supports Single Sign-On. Liveops is a recognized thought leader in the virtual contact center and customer service industries. For a fast-growing company like Live Nation, streamlined, secure onboarding is critical. Employees embraced the change, easily adjusting to the single portal and enjoying a boost in productivity. Independent Contractors are responsible for expenses and control their profit and loss. Secure your consumer and SaaS apps, while creating optimized digital experiences. Live Nation CIO David Huckabay shares how technology is critical for the global powerhouse. Its a complicated environment for a new employee to navigate simplified by Okta Lifecycle Management. Take our quick quiz and well recommend our top client matches for you. Support. You can actually enable a person to get to an application through the Okta platform. Or you do, but sit & sit with few to no calls? Onboarding employees has become much more efficient. If there are system issues, you will not get paid. As an agent with Liveops, you are a self-employed independent contractor, not an employee. Even with an eagle-eye, compliance can cause its own issues internally: Too much time spent recruiting and onboarding. Easily connect Okta with LiveOps On-Demand Contact Center or use any of our other 7,400+ pre-built integrations. Its why weve led the industry in virtual flex agent services for more than 20 years. ; The user selects the Duo Security option. Depending on call volume, utilization, incentives and how much you commit, hourly earnings could range from $12-$17 per hour. Were ranked #1in Flexjobs 2023Top 100 Companies with Remote Jobs. GET A DEMO SAVE TIME Automate your processes and stop chasing down documents. Go Further; Marketplace. Find ready-to-work contractors where and when you need them. Client opportunities may have additional requirements, including expanded client-specific certification. Liveops Nation - Virtual Call Center Community. Agent Sign-In When you become virtual contact center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. The background check requires a $24.99 processing fee paid directly to our vendor. https://join.liveops.com/work-from-home-call-center-jobs/ Some client programs may require Independent Contractor Agents to provide services above-posted minimum standards to maintain eligibility. If you choose to contract with Liveops to provide virtual contact center services, youll join a network of other self-employed individuals or business owners, and have access to a variety of client programs and opportunities. Forgot password? We had a combination of portals, adds Keith Myers, senior vice president of business technology for Live Nation. Theres just so much built into the software that provides the firewalls needed to help ensure compliance. We cant do this. Life doesnt always run on a schedule. Login to know the status of the ticket. Some clients also pay commissions. Find top links about Liveops Nation Login along with social links, FAQs, and more. Improving Peoples Lives. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Set your own schedule to work around your life. Build a thriving work-at-home business providing remote customer service for top brands. Forgot your password? Its important we stay current with technology and provide our employees with the best tools in order to deliver on our mission to produce music, sell tickets and do sponsorships.. They don't promise a set rate of pay, but maintain that most companies pay 25 - 45 cents per minute but only when the representative is online. To accept cookies continue browsing as normal. Sign an Independent Contractor Agreement. The amount of paper eliminated alone was a huge benefit. Okta offered Live Nation the ability to streamline access to all of its apps and tools, facilitate remote and mobile work, and simplify onboarding. At one point I was making $6 per hour but have made up to $18 per hour., I love the flexibility of working from home for an insurance carrier, taking auto claims. And this month two of the best teaching, We've reviewed 5 new hustles this week, which provide good opportunities for designers, notaries, Basic strategies to survive inflation involve spending (or saving) less or earning more. . By Veronicas pandemic story is unfortunately all too common. Functionality Add this integration to enable authentication and provisioning capabilities. You dont necessarily have calls every minute, however, which makes the hourly rate suspect. But what good is making your own schedule if you cant get a schedule? 10 Customer Service Tips for Agents to Keep in Mind, Liveops Agent Spotlight: Veronica, 2022 Agents Choice Award Winner, Yes, You Can Have Both Scale and Quality In Todays Customer Service Environment, How VirtualFlex can lower your total cost of ownership, 2023 Agent Trends: Tools for Your Business in the New Year, Meeting Customer Needs During Unplanned Natural Disasters for a Top Five National Insurance Company, Giving a Natural Gas Company a Better Forecast, Liveops Agent Spotlight: Marjorie, 2022 Agent of the Year. *As a self-employed independent contractor or business owner, you arent an employee, agent or representative of Liveops.

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