Too many of those and their returns ability will be hindered. Having a very clear eBay Return Policy stating you do not accept returns will help you in the event of a return request dispute. Normally the seller sends a return label and refunds upon return of item, provided, one, payment was made by a method that gives buyer protection in eBay and two, the item is returned in same condition as was supplied. eBay Business Equipment Purchase Protection. So here are 10 tips to help avoid eBay returns for items not as described if you do not accept returns. If you don't hear back from the seller or can't reach a resolution after at least 3 business days, escalate your case in the Resolution Center so that we can help you. Print an eBay return label Tip (oh and that happened b.c ppl would send it back stating wrong size). If you've changed your mind about an item you bought or there's something wrong with it, you can request a return. View cart for details. It covers purchases paid with PayPal and most other electronic payment methods. There's no way around losing an Item Not As Described case. Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. Tip The seller was not accurate and now the seller or ebay wants to give me my money or item. Research your model before purchasing this because there will be no returns for buying the wrong item. If you're not able to resolve things with the seller, you can ask us to help. Copyright 1995-2023 eBay Inc. All Rights Reserved. Since last Fall, a Top Rated Seller does not need proof. When youre responsible for return shipping costs and you're using an eBay return label, we deduct the amount from your refund. resolve problems in the Resolution Center, Find out more about eBay Buyer Protection. Select your reason for the return and enter a comment about why you're returning it. If you havent received your item, or the item is not as described, well refund your purchase price plus original shipping. This was one of those times I was pretty happy I had taken photographs while I was packing it. The best option for you is to send a Return label, at your expense. You'll receive the return shipping label credit on your monthly invoice. For more information, see our Condition of returned items policy. If the item being returned has a total cost of $750 or more, it will need to be returned with a signature confirmation. Returns give the buyer the opportunity to return the item if, for example, it doesnt fit or they simply dont like it. 2. Most sellers will quickly help you, but if you are not happy after a few days you can easily refer the case to eBay. We know that our sellers want to provide buyers with a great experience, but sometimes you're not able to reach an agreement. See ourpartial refund guidelines. Out of most of the reasons a buyer can choose for requesting a refund, "item not as described" is probably one of the worst offenses when it comes to eBay. Make sure you ship the return by the date in this email to avoid any delays or issues in the refund process. Send the buyer a message:If you have any questions regarding the buyer's request, you can contact them directly. interesting we just share whats worked for us and we have given partial refunds, weve never lost a shipping claim because of our pictures, and we dont accept returns. You can also find more information in our full article below. Does the tracking number show it was delivered? Is there anything you can do? If the item is still working and the not as described problem is small, the person may want to keep the item and accept the partial refund. If you use alternative shipping arrangements, the return shipping charges arent included in any eBay Money Back Guarantee refund youll receive. Whenever an item that I ship is damaged, I put in a claim with the carrier. Return Claim "Not As Described"? Welcome to the Shipping board! Holiday shipping is now in full swing, check out these helpful shipping tips! Oh, Ship! In the few cases where we dont issue full refunds, its usually because an item eventually arrived, or because you decided to keep an item that wasn't as described instead of returning it. If you've changed your mind and no longer want to return your item, it's easy to cancel your request. Please read the rules NOTICE: 3D glasses are all different and must have a compatible TV set to work. where! An item is sold that has certain compatibility requirements, let's say, an electronic accessory for a TV. If an item is returned used or damaged, it may be appropriate to issue a partial refund to the buyer. Simply raise your price the 5% and that will cover the new 'fees' as there is not much you can do with the type of items you sell. However, it does happen and when it does, I have to deal with it as best as I can. After making an accurate listing with good pictures, I try to add in the words Sold as is, no returns to my listings. There are several ways you can send an item back to the seller. With this box checked, I am clearly stating to my buyer that I am not willing to accept a return. You can wait, inspect the item, and make sure that it is in the same shape as when you sent it. So, one item that we remembered have sent back (fortunately it was only from Canada), we had to request (all of these were steps from eBay reps) a quote from buyer for return shipping. They claim they are not responsible for damage during shipment, and imply that I lost the part. I cant make the buyer read it! In the UA, sellers agree to allow eBay to decide all Money Back Guarantee claims, which includes the Not As Described case. Here's how: If you had already asked eBay to step in, you'll see 'case' rather than 'request'. When I go in to create a listing on eBay, I can choose the option No returns. This is something I make sure I have checked each time I list something on eBay. SNAD (Significantly Not As Described) where the item received is Significantly Not As Described in the listing. If you have your Terms & Conditions laid out clearly, this will ensure your Not as Described, no returns dispute will more than likely go your way. Always, always be nice! I might add something such as "Please make sure it is the correct Size for your application before ordering, thank you!". I find that if an item sells once, it will again. With this selected, I am giving a clear eBay return policy. Learn the fundamental steps for running an eBay business. For more details, please see our Condition of returned items policy. We'll also automatically remove any negative and neutral feedback, defects, and open cases in service metrics. The listing states that buyers are responsible for researching whether or not the item is compatible with their TV and there is no return for buying a non-compatible item. 2022 Flea Market Flipper. I will ask them if they want to keep the item and I will give a partial refund with Paypal for X amount. You might be asking, "Do private sellers have to accept returns?" The answer is No. Keep in mind that on eBay, it is seller beware, not buyer beware. You might be asking, Do private sellers have to accept returns? The answer is No. I'd really like another option. However, we're here to help. Sellers accept the majority of the risk when choosing to sell here. By having insurance, the buyer got his money back and I was still paid for my item. What do you mean by adding sold as is to your terms and policies? When you want to return an item using alternative shipping arrangements, and the seller is responsible for the return shipping charges, you'll need to work with the seller to agree on the shipping service and cost before returning the item. Check out this video to understand how dimensional weight is measured when shipping. Never received the item and i contacted ebay and seller and no response. Even if the dispute is clearly on their end, it is always best to keep good communication with them and always take the approach that you want to help to resolve the issue. View cart for details. We'll automatically close a return request if there's been no activity. How to choose the right campaign type, Selling auto parts and accessories on eBay: how to build inventory and choose suppliers, 10 practical tips: how to sell vintage like a pro, Terapeak: effective market research tools, New tools for trading cards sellers: CSV Upload and Price Guide, Tools and solutions for selling vehicle parts on eBay, Teamwork on eBay: how to set up Multi-User Account Access, Optimize your listings with the Listing Quality Report, How to create and send newsletters to buyers, Updates on seller protection due to Turkey & Syria earthquake, Quick setup for Promoted Listings Advanced, Seller Protections for shipping delays due to Hurricane Fiona. If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. If you're unable to resolve the issue within this time, the buyer may ask us to step in and help. You are sure the item wa. Its always good to see where eBay stands with the case before you contact the buyer back. In this case you can: Refund the buyer and get the item back. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. Sellers want to maintain their reputations, so theyre happy to resolve issues quickly. Copyright 1995-2023 eBay Inc. All Rights Reserved. If using Ebays partial refund policy does not work for you, you will need to follow Ebays return process. If you and the buyer haven't been able to resolve the issue within 3 business days, we're always ready to step in and help. Something went wrong. You can chat with other sellers about anything to do with running a business on eBay. 11:35 AM. If the seller states in their return policy that they don't accept returns, you can ask them to see if they'll make an exception, If the item doesn't match the listing description, or if it is faulty or arrived damaged, you may be eligible for. I pretty much do the same thing every time. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 3. eBay will review your case and get back to you within 48 hours. When you agree to give the buyer their money back, or once you receive the returned item, you'll need to issue their refund within 2 business days. If we're asked to step in tohelp, we'll ask the buyer to return the item to you. If you're responsible for the return shipping costs, you'll see the price of return shipping, and be able to purchase your label. I decided to refund them if they smashed the (computer component) item and sent a photo showing the label side up so I could confirm it was the one I sold. FREE Workshop How To Turn Your Passion of Flipping Items Into A Profitable Reselling Business, How This Mom QUIT HER JOB To Flip Items Full-Time (And Was Able To Pay Off $12K Of Debt In 5 Months! What Do You Do? Item Not As Described, No Returns: 10 Tips to Help Avoid Returns on eBay. Every single time we have called eBay they mentioned we need to pay for return shipping since the item is not as described.

Robert Feder Radio Ratings, Police Activity In Gresham Today, Articles I